We may extract the review history of your cards to share with others for academic research purposes.We may share your data with law enforcement authorities when required to do so by law.AnkiWeb makes use of secure third party data centers and cloud services in order to store and process your data, and to send you emails related to your account.We will only make them available to the public if you explicitly share them. The cards and associated media files you add to AnkiWeb are private by default.We remove email addresses and IP addresses from the data. A copy of a subset of AnkiWeb metadata is stored locally for internal testing purposes.Support staff may store a temporary copy of your user data on secure local machines to reproduce a problem you report.We use a cloud provider located in the USA to send you emails related to your account.Portions of AnkiWeb are cached by a content distribution network which stores data on servers close to you.We use servers and cloud services located inside secure data centers in the EU and the USA to store your data.We delete the email address and IP address we receive from ENTP after 1 month.We store this information to help us locate your AnkiWeb account when you post a support request.When you post a ticket or comment, ENTP provides us with your email address and IP address.If you do not mark a ticket as private when posting it, the data you entered into the support ticket will be visible to the general public.
Our support site is provided by a third party, ENTP.Us locate your AnkiWeb account when you post a support request. Your email address and IP address are only visible to support staff, and may be used to help.Posts you make on the forum will be visible to the general public.Our forum is provided by a third party, Discourse.We store this information to help us answer your questions on the support site, and for usage statistics.AnkiWeb stores this information along with the date in your account, and may tell the client it needs to upgrade.When you use the synchronization feature to transfer data between an Anki client and AnkiWeb, the client sends the program version and operating system version.AnkiWeb records this information, so we can keep track of how many people have Anki installed, and how many people use Anki on different platforms.When it does this, it sends its version, your operating system version, and the anonymous ID to AnkiWeb. Each time Anki is started, it checks to see if it is up to date.The first time you start the downloadable computer version of Anki, a unique, anonymous ID is randomly generated.Logs are automatically removed after 1 month.We store this information for security purposes (such as blocking malicious access attempts), for diagnosing problems, for analysing usage of the service, and for providing support.Email-related operations may log your email address.When you access the service while logged in, a numerical user ID is recorded.We record the date and time, the location on AnkiWeb that is being accessed, your IP address, browser version, and referring page when present.All requests made to AnkiWeb, whether they be through a web browser or through one of the Anki clients, are logged.AnkiWeb ignores any tracking cookies set by Google Analytics, and you can safely use your browser's cookie manager to delete them if you wish.AnkiWeb previously used Google Analytics for usage statistics, and it may have stored some tracking cookies on your computer.The logout option on AnkiWeb will allow you to remove your login cookie.The cookies allow us to associate the actions you take with the correct account.AnkiWeb uses an internet technology called "cookies" to keep you logged in to the website.In the interests of research and product development, we may use your review history and options (but not the text or media on cards) for statistical purposes, such as calculating the average pass rate across all users.This data is visible to support staff when investigating problems with the service, and problems you report.This user data is not visible to other users of the service by default, but can be optionally shared.When you add cards via AnkiWeb, or use the synchronization feature in the Anki clients to send your data to AnkiWeb, we store the card data, associated media files, and your review history.We will not send you email unrelated to Anki.We use your email address to send you important information about AnkiĪnd your account, such as a reset link when you forget your password.A valid email address is required to sign up for an account.Please read this page in conjunction with our terms and conditions.
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